2. SOUTH DAKOTA DEPARTMENT OF HEALTH

To file a complaint about poor quality, abuse, or neglect by a health care facility:

• Call or write:
  Peggy Gruba
  Office of Health Care Facilities Licensure & Certification
  South Dakota Department of Health
  615 E. 4th Street
  Pierre, SD 57501
  (605) 773-3356
  1-800-738-2301
• Describe the incident and give the facility name, the patient name, and the date and time of the incident. Then, submit your complaint in writing to ensure the department understands the issue correctly. You will NOT be identified to the health care facility or to the public.
• If the complaint is of a serious nature, the department may investigate without the written description. Complaint investigations are conducted by appropriate professional surveyors within a time-frame consistent with the seriousness of the allegations.
• Once the investigation is complete, you will receive a brief report of the results, as will the health care provider.