How To Report A Complaint For Nursing Home Abuse Or Neglect
1. South Dakota Department of Health:
If you would like to file a complaint concerning abuse, poor quality services or neglect by a health care facility or nurse aid, call or write:
Diana Weiland, RN, Complaint Coordinator
Office of Health Care Facilities Licensure & Certification
South Dakota Department of Health
615 E. 4th St. Pierre, SD 57501
Please describe the incident in detail, providing all concerned names and facilities, including the date and time of the incident. Then submit your complaint in writing. You will NOT be identified.
2. South Dakota Board of Medical and Osteopathic Examiners: The SDBMOE’s mission is to protect the health and welfare of the state’s citizens by assuring that only qualified medical professionals are licensed to practice. All complaints should be submitted on the Board’s complaint form or by mail to:
SD Board of Medical and Osteopathic Examiners
101 N. Main Avenue, Suite 301
Sioux Falls, SD 57104
3. South Dakota Board of Nursing: If you believe a nurse has committed any violations, we encourage you to report this complaint to the Board of Nursing Staff by phone, fax or email.
Gloria Damgaard, RN; MS, FRE
4305 South Louise Ave., Suite 201
Sioux Falls, SD 57106-3115
Please make sure to include the nature of the complaint, the nurse’s name and any other information that may be of use to the investigation.
4. Nursing Home Facilities: If you would like to file a complaint about a nursing home administrator, you must do so in writing to the Board.
Send complaints to:
Brittany Novotny, Executive Secretary
PO Box #340
1351 N. Harrison Ave.
Pierre, SD 57501
For complaints concerning nursing homes or their care, we recommend contacting:
The Ombudsman’s Office Department of Social Services 605-773-3656
5. Centers for Medicare and Medicaid Services (CMS): Here is a list of common complaints that beneficiaries file with CMS:
- Received the wrong medication
- Underwent inappropriate surgery
- Received erroneous dose of medication
- Experienced an error in treatment
- Received inadequate care or treatment by any health care professional
- Was discharged too soon
- Change in the condition was not treated
- Received inadequate discharge instructions
To contact someone directly, call 1-800-MEDICARE
6. Pharmacies: Please file all complaints or concerns about a pharmacist with:
Board of Pharmacy
4305 South Louise Avenue
Sioux Falls, SD 57106
All complaints must include a brief description of the violation believed to have been committed. It must also be signed by the Board and contain a valid telephone number and address where the complainant can be reached.
7. The Joint Commission: The Joint Commission is the governing body responsible for accrediting and certifying over 18,000 health care organizations and programs throughout the entire United States. To report a complaint, please visit their website or file the complaint via fax, phone or post.
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 601
1-800-994-6610 (available weekdays 8:30 a.m. to 5 p.m. Central Time)
Email: [email protected]; Fax: 630-792-5636
Please summarize your complaint in two pages or less and include all pertinent information, names, and locations.
8. To report a complaint directly to a specific hospital or clinic, you will generally have to go through a Patient Services Representative or the Risk Administration Department. Call the facility directly or check the website to find out if they have a specific complaint procedure. If you cannot locate any information, address a written complaint to the facility with Attention: Risk Management Department. It is important to note that the facility has no legal obligation to respond.